Goods are not subject to return and exchange in accordance with applicable law. By agreement with the buyer, the seller can open the packaging of the goods to inspect the contents and assess the condition by the organoleptic method. Decree of the Government of the Russian Federation of 01/19/1998 N 55 (as amended on 05/30/2018) "On approval of the Rules for the sale of certain types of goods, a list of durable goods, which are not covered by the buyer's requirement to provide him gratuitously for the period of repair or replacement of a similar product, and the list of non-food goods of good quality, not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or packaging "
We strongly follow the rules of packaging to provide best experience with order delivery. Firstly, every packaging is supported with video- or fotoshooting. Secondly, to avoid items' damaging during delivery a package is filled with foam rubber. Thirdly, we provide proofs to our customers via email to avoid any misunderstanding.
Regarding to this act goods proposed at Keratin-Premium.pro online-store:
1) can not be returned
2) a refund can be made in 2 occasions:
- the order was canceled before it is transferred by the store to a postal service. Refund is made in amount received by the store (excluding transacton and interchange fees) within 3 working days.
- items were mixed up. A seller within 3 working days after receiving a claim at its discretion defines wheter to make a refund in a sum of difference bitween items volume ordered and delivered or to make delivery to the buyer of the proper goods ordered. Any decision does not take into concern time needed to have a refund or delivery made to transact money or deliver goods by third parties.
Customers can make claims via sending an email to firstname.lastname@example.org. A claim shall contain sufficient info about the order:
•buyer personal data - Firts Name, Surname, adress of delivery
•contact phone number
•subject of claim
•sum of order